Frequently Asked Questions
Everything you need to know about your Napapijri experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, Napapijri ships to various countries across Europe, North America, and Asia. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend checking your measurements against our chart to ensure the perfect fit for our jackets, fleeces, and apparel.
Are your products sustainable?
Sustainability is at our core. Many of our iconic pieces, like the Circular Series, are 100% recyclable and made from recycled materials, reflecting our commitment to the environment.